Contact Us

Get in Touch

Whether you're ready to book a tour, have questions about our destinations, or need help planning your perfect trip, our travel specialists are here to assist you.

Visit Us

553 Damien Bypass
Petemouth, SN7 8NR
United Kingdom

Call Us

+44 249 315 0529

Monday-Friday: 9am-6pm
Saturday: 10am-4pm

Email Us

[email protected]

We aim to respond within 24 hours

Silent Stream Ltd.
Registered in England and Wales
Company No. 00738760

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Frequently Asked Questions

How far in advance should I book a tour?

For peak season travel (June-August in most destinations), we recommend booking 6-9 months in advance. For off-peak travel, 3-4 months is usually sufficient. However, specialized tours with limited availability may require booking up to a year ahead.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. For certain destinations, we also offer payment plans with a deposit followed by installments.

Do you offer travel insurance?

While we don't provide insurance directly, we partner with reputable providers and can recommend appropriate coverage for your trip. We strongly recommend comprehensive travel insurance for all bookings.

What if I need to cancel my tour?

Our cancellation policy varies by tour type and timing. Generally, cancellations made 60+ days before departure receive a full refund minus deposit, 30-59 days receive a 50% refund, and less than 30 days are non-refundable. Please refer to your specific booking terms or contact us for details.